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Stewardship and Communications Manager

Company: San Diego Humane Society
Date Posted: October 11, 2016

Summary:  The Stewardship and Communications Manager is responsible for developing regular, high-quality, substantive communications with current/past donors and prospective donors in order to sustain and strengthen the relationship between SDHS and its donor constituency.  Communications include a diverse range of written materials and special activities such as newsletter/website articles, direct mail, stewardship reports, and donor recognition programs (e.g., special donor events, the SDHS donor wall, and others.) 

Essential Duties and Responsibilities include the following.  Other duties as assigned.

Donor Stewardship

  • Creates and implements a comprehensive donor stewardship program focused on increasing donor retention and upgrading current donors.
    • Develops stewardship plan for annual donors with specific focal points including the Constant Companion program, Humane Leaders’ Circle and the Annual Giving program.
    • Develops stewardship plan for major donors and tracks adherence to the plan
    • Establishes Donor Impact Reports for major donors (individual, corporate and foundation)
    • Creates Impact Reports for specific initiatives including, but not limited to the Humane Leaders’ Circle, spay/neuter, kitten nursery, PAWS and Project Wildlife
      • Works with frontline fundraising staff to develop targeted stewardship communications for specific donors/audiences
      • Works with front line fundraising staff to manage weekly donor calls to $500+ donors.
      • Works in conjunction with Director Donor Services to streamline the donor acknowledgement and ensure acknowledgement letters are updated regularly. Drafts and updates letters as needed.
        • Coordinate annual mailings for the updates to the annual giving, cumulative gift and Humane Heritage  recognition walls and displays on tv monitors. Order and coordinate installation of the annual giving, cumulative gift and Humane Heritage.   
        • Create historical record, through research, of donor recognition plaques including name of donor, name of honoree, plaque wording, amount of gift and date of gift. Maintain the historical record and add new listings as needed to maintain accurate records. Maintain listing of available recognition opportunities and serve as the department’s clearinghouse for proposing new opportunities for donors
        • Order donor recognition plaques for major gifts as needed for all campuses and ensure the timely installation of such plaques
  • Coordinate Gifts of Love Program. Ensure all tribute gifts are properly acknowledged and GOL notification cards are sent as requested by donors. 
  • Serve as the primary contact for the Veterinary Memorial Giving Program. Ensure all memorials received from Veterinary Offices are properly acknowledged and GOL notification cards are sent as requested.

Donor Communications

  • In conjunction with the Director of Annual Giving, provides editorial leadership for online giving and direct mail programs
  • Develops content for weekly and monthly direct mail, online appeals and e-newsletters
  • Writes donor acknowledgment communications including letters (to various segments), e-mails, newsletters and donor impact reports
  • Assist in budget planning each year, preparing forecast reports for major gift donors in collaboration with other donor prospect managers.
  • Effectively utilize Raisers Edge, Luminate and Bid Pal ensuring proper tracking and coding of gifts within area(s) of responsibility. 
  • Maintain complete and accurate files for each area of responsibility.
  • Be thoroughly knowledgeable about the history, philosophy, programs, and services of San Diego Humane Society. Accurately and professionally articulate this information to donors, prospects and the general public.
  • Understand and comply with all SDHS gift-related policies and procedures, and ensure ethical compliance as defined by the Association of Fundraising Professionals (AFP).
  • Interact effectively with SDHS staff members and volunteers, and maintains a thorough understanding of the Humane Society’s mission and goals.   Participate as a member of the development department team, and support and assist development department colleagues, including attending departmental meetings and special events.
  • Wear appropriate business attire and name tag at all times. 




EDUCATION, SKILL, EXPERIENCE: Bachelor’s degree or a combination of relevant experience and education.  Paid professional writing experience in fund raising, marketing, or public relations preferred. Self-starter with ability to manage stewardship and communications program with minimal supervision.  Strong interpersonal skills and proven ability to work effectively with a diverse population of donors and prospects, board members and other volunteers, staff, and community leaders.  Ability to effectively communicate a compelling and inspired vision of SDHS’s mission and programs.  Demonstrated success in working both independently and as a team member to achieve common goals.  Excellent written, verbal, and listening skills.  Strong sense of organization and planning, and able to manage time well and juggle multiple tasks successfully.  Discretion in handling confidential information relating to the giving history and backgrounds of donors/prospects.  Knowledge of donor software programs, preferably Raisers Edge.  Proficiency in Microsoft Office products. Valid CA Drivers license and good driving record required.

PHYSICAL DEMANDS: Will sit, stand, walk, talk, hear, stoop, bend, stretch, squat, kneel, grasp, grip, put fingers together firmly and reach above and below shoulder level, lift and/or carry up to 30 pounds and push and pull up to 50 pounds for situations of manipulating or moving supplies; repetitively use hands to operate computers; flex the neck upward and downward; twist the neck and the waist.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

WORK ENVIRONMENT:  Standard office environment, with exposure to environmental conditions that include working near and potentially caring for animals.  Automobile travel during workdays required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.